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Secret Sauce 365


The Secret Insurance Agency has helped provide customized insurance solutions for businesses and families since 2015. They accomplish this with a powerful combination of understanding, available options, advocacy, and trust. Knowing how to protect your family and your business can be overwhelming, and this is why Stanley Hladik has made it his mission to give you the inside secrets to the insurance you need, potential issues to be aware of, and where to get your questions answered.

Episode 12: Doing the Customer Experience Right, with Stacy Sherman

What You Will Learn: What is the difference between customer experience and customer service? What is customer journey mapping? How does the customer experience (CX) affect customer retention? How do you start best practices for the customer experience? How can a high-level customer experience be a game-changer for your business? About Stacy Sherman Stacy Sherman […]

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